Terms of Service

These terms are between you and Tesserix Pty Ltd (ACN 694 070 865, ABN 59 694 070 865), a company registered in New South Wales, Australia, with its registered address at 5 Tagu Place, Kings Park NSW 2148, Australia. Where the product you use is Fe3dr, it is operated in India by Zivana Innovations LLP.

By creating an account or otherwise using a Tesserix product, you agree to be bound by these terms. If you're accepting on behalf of a business, you confirm you have authority to do so.

Tesserix builds and operates specialized SaaS products, including Mark8ly (commerce infrastructure for online stores) and Fe3dr (a home-cooked food marketplace). Each product may have additional product-specific terms, which take precedence for that product where they conflict with these general terms.

You must provide accurate information when creating an account and keep your login credentials secure. You're responsible for activity that occurs under your account.

You agree not to misuse our products — including attempting to disrupt our infrastructure, reverse-engineer our software, or use the service for unlawful purposes.

Paid plans are billed as described at checkout for the relevant product. Prices for Australian customers are shown in AUD, plus GST where applicable. Refunds are considered on a case-by-case basis in line with the applicable consumer law.

Tesserix and its licensors own all rights in the software, branding and content that make up our products. These terms don't transfer any of that ownership to you — you receive a licence to use the service as intended.

You own the data you put into our products — your store catalog, orders, customer records and similar business data. You can export it at any time, and we'll help you get it out if you decide to leave.

Our products rely on third-party infrastructure and processors — including Google Cloud Platform, Cloudflare, Stripe, Cashfree Payments and SendGrid — to operate. Your use of the service is also subject to those providers' own terms where relevant.

Our products are provided "as is", without warranties of any kind beyond those that cannot be excluded by law, including under the Australian Consumer Law.

To the extent permitted by law, Tesserix's liability to you for any claim arising from these terms or your use of the service is limited to the amount you paid us in the twelve months before the claim arose.

You agree to indemnify Tesserix against claims, losses or expenses arising from your misuse of the service or breach of these terms.

We may suspend or terminate your access if you breach these terms or if required to protect the security or integrity of our products. You may cancel your account at any time.

We may update these terms from time to time; the "last updated" date at the top of this page reflects the most recent revision. Continued use of the service after a change means you accept the updated terms.

These terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of its courts.

Questions about these terms can be sent to [email protected].